Shipping policy
Shipping Coverage
We currently ship only within India. Our primary courier partner is Delhivery. However, if Delhivery does not service a particular location, we use another reliable courier service.
Shipping Options & Charges
We offer two shipping options:
- Prepaid – Free Shipping
- Partial COD – ₹99 flat charge (Non-refundable)
Order Processing & Fulfilment
- Orders are processed and fulfilled daily at 10 AM (excluding Sundays).
- If an order is placed after 10 AM, it will be processed the next working day.
Estimated Delivery Time
- Standard delivery time: 4-6 days.
- Deliveries to remote or hilly areas (e.g., Jammu & Kashmir, Assam, and other northeastern states) may take 6-8 days.
Tracking & Order Updates
- Once the order is fulfilled, the tracking details will be available on the Order Status Page.
- A tracking link will also be sent via WhatsApp and e-mail for convenience.
Delays & Unforeseen Circumstances
- Delivery delays may occur due to festivals, political situations, natural calamities, or other unforeseen circumstances. We are not liable for such delays as they are beyond our control.
- However, if there is a delay in order fulfilment from our side, customers will be given the option to cancel the order before shipping.
Damaged, Lost, or Undelivered Shipments
- Damaged Shipments: If a parcel is received in a damaged condition, customers can request a return within 7-days of delivery.
- Lost Shipments: If a shipment is lost in transit, which is very rare, we will process a refund within 10 days of it being marked as lost.
- Failed Delivery Attempts: The courier will attempt delivery three times. If the delivery fails, the package will be returned to our warehouse.
- In certain cases, customers may be charged for the cost incurred due to Return to Origin (RTO) if deemed necessary.
For any shipping-related queries, feel free to contact us here or at support@houseofnirvana.one.